I can't find my form after I log in

Why might this happen.

• The form is for someone else who shares your contact details (e.g., a family member or someone under your care). Try logging in with their information.
• You are a patient at more than one hospital that uses DrDoctor, and the system is logging you into the wrong one.

How to Fix it

Follow these steps:

1. Go to https://drdoctor.thirdparty.nhs.uk.
2. Scroll down and click "Sign in with another provider"
3. 
4. On the next screen, enter:
   • Your last name
   • Your date of birth
   • Your postcode
5. Then click Continue.
6. Choose the correct hospital from the list.
7. You will receive a security code on your saved phone number.
8. Enter the code to access your forms.

Important: If you’re a patient at multiple hospitals, make sure to sign out after completing your form.

Still having Trouble?

If you’re not asked to choose a hospital, your contact details might be out of date in the hospital system. This can cause the system to log you into the wrong account.

To fix this:

• Contact the hospital you’re trying to access.
• Ask them to check and update your contact details.

You can find the hospital’s contact info on letters or text messages they’ve sent you or their official website