When you’re a patient at more than one hospital, the patient portal should show you a list of hospitals linked to your care. You can then choose which record you'd like to access.
If this list doesn’t appear, here are a few things to try:
1. Your device might be using an old session
Try the following steps:
- Log out and log back in.
- Clear your browser history and cache.
- On the login page, click "Sign in with another provider"
2. Your hospital records may be out of date
If the system keeps logging you into one hospital without showing options, it may be due to missing or outdated records on the hospital system.
In this case, please contact the hospital you're trying to access. They manage your records and can help update your contact information or settings.
You can find the hospital’s contact info on letters or text messages they’ve sent you or their official website.
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