My login details are not recognised

Are you seeing this error message?

"We could not find any records matching those details. Please try again."

This means the details you entered don’t match what your hospital has on their record.

Common Reasons for this error

When you log in, we check your:

• Last name (surname)
• Date of birth
• Postcode

If any of these don’t match the hospital's system, you’ll see this error.

Possible issues:

• A typo or outdated in your surname (e.g. you have changed your surname, or have a double-barrelled name)
• An outdated address (e.g. a previous or temporary one)
• A mistake in your date of birth
   

What to do Next

Please contact your hospital directly to check and update your records. DrDoctor can’t update this information on your behalf.

You can find your hospital’s contact details:

• On their official website
• In a letter or text message they sent you
• Or use the NHS Trust directory for England (Note: this only covers trusts in England)
   

Shared Contact Number?

If your contact details are used by someone else (like a family member or someone under your care), the message might be for them. Try logging in using their details.