I cannot answer the online question my provider sent me

If your hospital asked you to answer an online question about your treatment but the link doesn’t work, here’s why:

• The hospital may have closed the link already.
• The question has expired
• Your device does not recognise the link you have received and it is asking to log you into the patient portal incorrectly.

What you can try

• Copy and paste the unique link you have received directly in your web browser and this should allow you to open your question.
• Contact your hospital directly for any questions about your care.

Important to Know

• These questions help hospitals validate waiting lists and speed up your care.
• Not replying won’t affect your care or place on the waiting list unless the message specifies otherwise.
• Your hospital will either send a new link later or contact you another way if they need to hear from you.

Please note - DrDoctor do not manage messages sent by hospitals. That means we cannot:

• Send new links for them
• Provide details about the appointment or communication